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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Felecia Perea

Felecia Perea

August 14, 2024

5  out of  5
rating by Felecia Perea
"First let me say that Zack and Erin are fabulous at this location. I had some issues with signing up at a different office in the beginning because of someone retiring and paperwork was never sent to me. When my policy was transferred to Rick Bailey's office I was not happy until Zack asked me to give them a change. They deserved it! Then confusion with the claims department and a company that went out of business or changed names left me again wondering if I made a mistake. I sent an email to the office explaining that I was not happy and was contacted within 5 minutes. Erin called me, she listened and less than 24-hours later all issues have been solved. This office is hands down fabulous at customer service, just talk to them. Oh, and my car insurance and renters insurance together literally costs 1/4 of what GEICO/Assurant was costing me!!! Truly 1/4 of the costs."
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Lashanda Ryan

July 18, 2024

5  out of  5
rating by Lashanda Ryan
"Really helped us through. Answered all of our questions and didn’t hesitate to make sure we were taken care of."
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Austin Ryan

July 18, 2024

5  out of  5
rating by Austin Ryan
"Great group of people."
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Jessica Greaser

June 29, 2024

5  out of  5
rating by Jessica Greaser
"Wonderful experience with them. They helped us save a bunch on our insurance by switching to them."
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James Starcher

June 18, 2024

5  out of  5
rating by James Starcher
"Not only have you guys saved me a boat load of money each month, customer service is 110% on point. Easy payment options, great communication, friendly representatives. Everyone is very helpful and always seem to be eager to help. Thank you for making insurance EASY!...."
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Heather Clark

June 3, 2024

4  out of  5
rating by Heather Clark
"Very caring and kind people who work here! I recommend them to anyone who wants to find great help with insurance"
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Jason Munro

April 12, 2024

5  out of  5
rating by Jason Munro
"They take very good care of you cleaned up all the mistakes that previous agent made."
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Lewis Georges

April 3, 2024

5  out of  5
rating by Lewis Georges
"I liked the way they handled my quote and after sale service."
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Sarah Parrish

March 29, 2024

5  out of  5
rating by Sarah Parrish
"We recently switched our insurance to State Farm and with help from Connor it was an easy and stress free process! My family is saving money and we are extremely satisfied with our experience and service so far."
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Sidney Starn

March 27, 2024

5  out of  5
rating by Sidney Starn
"Wonderful experience and great customer service. Austin was professional, friendly, and helpful. We were able to switch our insurances at a great price, without sacrificing quality!"
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Angela Derreberry

March 20, 2024

5  out of  5
rating by Angela Derreberry
"Great experience with Rick Bailey Insurance Zac is so friendly and easy to work with. He always gets in touch with me quickly when I need something and is so easy to work with. Highly recommend"
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Donna Townsend

March 14, 2024

5  out of  5
rating by Donna Townsend
"I absolutely love dealing with this company! They're very quick to return my calls and the rates are very reasonable. They are also extremely friendly. I highly recommend this company for people who want inexpensive insurance."
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Lesly Brown

March 6, 2024

5  out of  5
rating by Lesly Brown
"My agent Ashlyn has been an invaluable human resource for my months long new vehicle search. She's been patient and understanding even if I changed my vehicle choice several times a day. She is professionalism excellence."
We responded:
"Thanks for the GREAT review!!!"
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Don Neal

February 29, 2024

5  out of  5
rating by Don Neal
"Connor made buying insurance simple and easy. He was very knowledgeable, energetic and enthusiastic about State Farm and the products they sell."
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Micah Carlson

February 29, 2024

5  out of  5
rating by Micah Carlson
"Connor Neal was super friendly, and helped save my family hundreds of dollars when we switched our car insurance!"
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Ryker Rivera

February 29, 2024

5  out of  5
rating by Ryker Rivera
"Great team of people and very helpful!"
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Juice Hannah

January 31, 2024

5  out of  5
rating by Juice Hannah
"Thank you delena fantastic rates"
We responded:
"Thanks! Delena does a great job for all of our policyholders!"
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Kane Spencer

January 31, 2024

5  out of  5
rating by Kane Spencer
"Delena was very helpful 👍"
We responded:
"Delena does a fantastic job. She cares about our customers!"
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Melinda Yost

January 19, 2024

5  out of  5
rating by Melinda Yost
"Mason has gone above and beyond to meet all of our family’s needs. This office treats you like family. ❤️"
We responded:
"Thanks Melinda! Mason takes pride in making sure our customers understand the coverage they buy!"
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Randy Clayton

January 18, 2024

5  out of  5
rating by Randy Clayton
"Agent Connor was truly a champion. Expedited a policy to my new vehicle in a quick and money saving fashion. He and State Farm have given me a sense of security with my new ride. Saved me money on my policy, also. Wonderful individual!!"
We responded:
"Hey Randy, Thanks for the great review. Connor is great at what he does. "
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Shellie Oldaker

January 16, 2024

5  out of  5
rating by Shellie Oldaker
"Erin Bailey at State Farm provided us with excellent customer service. She was very helpful as are all the employees at State Farm!"
We responded:
"Thanks Shellie! Erin and I both appreciate the great review."
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Mary

January 11, 2024

5  out of  5
rating by Mary
"Mason was the nicest most personable man I've ever had the pleasure of speaking with. He solved with great kindness and knowledge the questions to my home, vehicle and life insurance policies. He was concerned and helpful with the Best Insurance and Best rates! He deserves the very best I can say about a man that talks like a friend! Needless to say I have a "Best Friend" for life in the insurance business! Thank You Mason! I shall always stay with State Farm because they are #1 with me."
We responded:
"Thanks Mary. We appreciate your comments and your business."
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Alex

January 2, 2024

5  out of  5
rating by Alex
"I switched to State Farm, giving up a 7+ year loyalty streak with another insurer. Yes, I’m going to save money, but the main reason I switched is because of my experience with Mason. He helped me see (on my own and not due to him being in sales mode) the benefit of having dedicated agents who know and work with you personally. When you need help, you don’t call a corporate number and talk to someone who hates his or her job. You speak with one of the folks at your local agency, and they work with you in every way they can to meet your insurance needs. State Farm also handles homeowners insurance in house vs. using a third-party service provider, which is a huge plus for multiple reasons. So, my situation looked something like this: Interaction/Conversation with Mason + Saving a LOT of Money Annually + Reliable, Uncomplicated Homeowners Insurance = I switched to State Farm. Easy!"
We responded:
"Thanks Alex. Taking care of our customers is what we do! "
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Jay

December 19, 2023

5  out of  5
rating by Jay
"Mason was professional helped me with auto ins that meet my personal and financial needs. Thank you."
We responded:
"Hey Jay, we appreciate your review and your business!"
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Chrissy Dawson

November 13, 2023

5  out of  5
rating by Chrissy Dawson
"Zac Lively was wonderful. Our previous insurance company raised our rates tremendously and we had to find a new agency. Zac made us feel comfortable. He was knowledgeable and helped us feel secure with the transition of insurance companies."
We responded:
"Thanks Chrissy! Zac prides himself on helping our customers feel at home. Welcome to our Agency."