Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of theresa workman

theresa workman

May 12, 2025

5  out of  5
rating by theresa workman
"We called State Farm Carlos was Awesome he helped me with my questions and did everything he could do to me and he was kind ,helpful and very nice"
Profile photo of Adrianna Floyd

Adrianna Floyd

May 9, 2025

5  out of  5
rating by Adrianna Floyd
"thank you connor for all you help today!!"
We responded:
"Thank you for the wonderful review. "
Profile photo of Hunter Rhodes

Hunter Rhodes

May 9, 2025

5  out of  5
rating by Hunter Rhodes
"connor was very helpful getting my insurance policy started. thank you connor"
Profile photo of john gump

john gump

May 9, 2025

5  out of  5
rating by john gump
"Connor did an amazing job helping with insurance"
We responded:
"Thank you John! I know Connor loves what he does!"
Profile photo of Angela Slater

Angela Slater

May 9, 2025

5  out of  5
rating by Angela Slater
"Connor is amazing! Very helpful"
We responded:
"Thanks Angela, Connor prides himself on taking care of our customers!"
Profile photo of Mikayla Hodges

Mikayla Hodges

April 22, 2025

5  out of  5
rating by Mikayla Hodges
"I would just like to say that Zachary will go above and beyond for you to make sure you have the coverage and information that you need!! I have never had a good experience with an insurance agent until I was introduced to him!! I 100% recommend him and this insurance agency!!"
We responded:
"Thanks Mikayla! Zac does a fabulous job!!"
Profile photo of Cloressa Beatty

Cloressa Beatty

April 8, 2025

5  out of  5
rating by Cloressa Beatty
"Carlos was such an amazing help to me getting a life insurance plan that was right for me!! He had great patience and really followed thru every step of the way and stayed on top of it until it was completed and all details sorted out. Thank you Carlos!!"
We responded:
"Thanks Cloressa! Carlos does a great job. We appreciate the review!"
Profile photo of TERRI LIVENGOOD

TERRI LIVENGOOD

March 27, 2025

5  out of  5
rating by TERRI LIVENGOOD
"I’ve just gotta say, I was absolutely dreading insurance shopping, but since my rates with the current insurance company jumped $41.00 on the month, I figured it was time to look around. I got hooked up with Mason and he done a fantastic job at explaining the different options and answering all of my questions….there were many. He was very knowledgeable and kind and able to provide me with a much, much lower quote for the vehicles and H-D motorcycle……I was shocked by the rate difference, to be completely honest. Great Work Mason!!!"
We responded:
"Wow Terri, thanks for the wonderful review. Mason does a great job at finding great coverage for a fair price and what options are available."
Profile photo of Emerson Thompson

Emerson Thompson

March 21, 2025

5  out of  5
rating by Emerson Thompson
"Erin is awesome! She insured several 100k plus sports cars for me. I wouldn’t want any other insurance company handling my vehicles. Highly recommend."
We responded:
"I have to agree Emerson, Erin is awesome at what she does. We appreciate you letting us know!"
Profile photo of Sydney Kovach

Sydney Kovach

March 19, 2025

5  out of  5
rating by Sydney Kovach
"I have had an outstanding experience with Carlos at State Farm! From the beginning, Carlos was knowledgable, professional, and incredibly helpful! Carlos took the time to explain all my options, answered all my questions with patience, and made sure I fully understood my policy before making any decisions. Carlos customer service made this a stress free process and showed that he genuinely cared about getting me the best protection at the most affordable rate. Highly recommend!!!"
We responded:
"Thanks Sydney for the wonderful review. Happy to hear Carlos exceeded your expectations while shopping for insurance. Happy to have you on board!"
Profile photo of Wendy Longwell

Wendy Longwell

March 10, 2025

5  out of  5
rating by Wendy Longwell
"I discussed insurance options with Carlos and I must say he was most helpful and courteous with the process. I understood perfectly what he was saying and found him to be most pleasant. State farm employees are excellent at what they do!"
We responded:
"Wendy, I am glad to hear Carlos was able to take care of your insurance needs in such a great way. Thanks for the kind review."
Profile photo of Haylee Miller

Haylee Miller

March 6, 2025

5  out of  5
rating by Haylee Miller
"Quick response, very professional polite staff, big savings for same coverage I had. Mason was awesome!"
We responded:
"Haylee...Thank you for the kind words! So glad we could help."
Profile photo of Jordan Sermo

Jordan Sermo

February 28, 2025

5  out of  5
rating by Jordan Sermo
"Seriously can’t thank Zac enough for all of his help! From car insurance to moving states, he has made it all such a breeze and stress free! Always so quick to reply and help out when needed! Always recommend! (:"
We responded:
"Thank you Jordan! Zac prides himself on making the transition as easy as possible. Glad to have you aboard."
Profile photo of Jessica McHenry

Jessica McHenry

February 27, 2025

5  out of  5
rating by Jessica McHenry
"The best customer service around! The office staff are all amazing and truly care! They go above and beyond to take care of you!"
We responded:
"Nice of you to say Jessica. Customers like you make it easy!"
Profile photo of Tina Woodring

Tina Woodring

February 26, 2025

5  out of  5
rating by Tina Woodring
"Mason is awesome!! he helped me tremendously when I was in need of insurance. cheapest rate I could find . thank you Mason!"
We responded:
"Thanks Tina! We appreciate the great review!"
Profile photo of Cristina Pastuch

Cristina Pastuch

February 21, 2025

5  out of  5
rating by Cristina Pastuch
"Carlos was great to work with on both car insurance and my home insurance. He got me a better price, was very kind , happy to help and patient ! Highly recommend!"
We responded:
"Awesome Cristina, so glad we could help!"
Profile photo of Barbara Channell

Barbara Channell

February 14, 2025

5  out of  5
rating by Barbara Channell
"Carlos Martinez gave me a thorough review of my insurance polices. His friendliness, professionalism, and knowledge made our conversation very enjoyable. In my opinion he is a valuable asset to your office."
We responded:
"Thanks Barbara! Carlos has been a great addition to our Team!"
Profile photo of Melissa Middleton

Melissa Middleton

February 11, 2025

5  out of  5
rating by Melissa Middleton
"Carlos was very helpful in getting me a fast quote and some really helpful information on how to lower my premium!!"
We responded:
"Glad to hear Carlos was able to help you out Melissa! We are always looking for ways to help our customers get the best value for their insurance dollar!"
Profile photo of Chris Zaleski

Chris Zaleski

February 10, 2025

5  out of  5
rating by Chris Zaleski
"Such a great Agency. I have dealt with a lot of different places, and the good folks at Rick Bailey's is by far the best! Shout out Mason who never hesitates to go above and beyond to help you!"
We responded:
"Thanks Chris for the shout out! We appreciate hearing from our customers, especially these positive reviews!"
Profile photo of Shawn Thompson

Shawn Thompson

February 10, 2025

5  out of  5
rating by Shawn Thompson
"Rick's office has given me the best rates, best policies, and the best customer service that I've found to date."
We responded:
"Thanks Shawn! it's great to hear when we meet or exceed customer's expectations!"
Profile photo of Miki DeMary

Miki DeMary

February 7, 2025

5  out of  5
rating by Miki DeMary
"Carlos Martinez makes every interaction a personalized experience. He doesn't skip steps or rush the process. I am highly satisfied."
We responded:
"Thanks for the 5 star review Miki. I know Carlos likes to be thorough when customers trust us enough to switch."
Profile photo of Jonathan Davis

Jonathan Davis

February 6, 2025

5  out of  5
rating by Jonathan Davis
"Carlos talked me through the whole process of switching my car insurance over to state farm and helped save me money in the process. Definitely recommend"
We responded:
"Great review Jonathan! Happy to hear Carlos made the process easy from the start."
Profile photo of jade moore

jade moore

February 3, 2025

5  out of  5
rating by jade moore
"This is a review for Mason. I know he had a hard time from the start, because i would rather text than speak on the phone well he did perfect because i signed up and we took care of auto pay and life insurance for myself. So Mason it was great texting with you and it was nice speaking with you. Mason earned his 5 stars!"
We responded:
"Hey Jade that is awesome to hear. We pride ourselves on doing business the way our customers want to do business. Thank you for the kind review."
Profile photo of Lynne Elkins

Lynne Elkins

January 29, 2025

5  out of  5
rating by Lynne Elkins
"ZAC got our vehicle insurance in a time sensitive issue with skill and efficiency. Maddie is an excellent addition to the team. Very responsive and extremely helpful with all paperwork, payments etc. Zac and Maddie get five stars from our personal vehicle insurance and any future needs. Great professionals! At Rick Bailey STATE FARM INSURANCE. LYNNE ELKINS"
We responded:
"Thank you Lynne! Maddie and Zac our invaluable assets to our office. I love to hear how our team has made a positive impact on your insurance shopping experience."
Profile photo of Jasmine Downward

Jasmine Downward

January 29, 2025

5  out of  5
rating by Jasmine Downward
"Im so happy I went with State Farm, Austin Barnhart was amazing to work with, he made things so simple for me. Thank you!!"
We responded:
"Thanks Jasmine for the review! It's great to hear nice things from our customers!"