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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alicia Moore

October 22, 2025

5  out of  5
rating by Alicia Moore
"Ryan is the kind of Insurance Account Specialist everyone wishes they had! If I could give more than 5 stars, I absolutely would. Ryan at Rick Bailey State Farm is hands-down one of the most helpful, professional, and genuinely kind people I’ve ever worked with. He doesn’t just do his job — he owns it. Whether it’s answering questions, adjusting policies, or helping me understand all the fine print, Ryan always goes above and beyond. He makes the process easy, stress-free, and actually enjoyable — which says a lot when it comes to insurance! You can tell he truly cares about his clients and takes pride in making sure everything is done right. Ryan is knowledgeable, dependable, and just flat-out great at what he does. Rick Bailey State Farm = unmatched service. Ryan = absolute rockstar."
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Kelly Carpenter

October 22, 2025

5  out of  5
rating by Kelly Carpenter
"Brandon was wonderful. Very helpful and saved me money. He took his time and explained everything to me. I appreciate it! Also, I spoke with Karissa and she helped me with addition things with my account. Everyone has been so helpful and friendly."
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j bragg

October 21, 2025

5  out of  5
rating by j bragg
"Spoke with Carlos concerning potential changes to my auto insurance. He was very knowledgeable and courteous and offered great tips about appropriate coverage and ways to save on insurance. We've been long time customers of State Farm - Rick Bailey and the great service continues."
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Jasmine Howell

October 21, 2025

5  out of  5
rating by Jasmine Howell
"Austin was the best, he helped me set up my 2 autos and life insurance! Very friendly and explained everything to me"
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Angela Simms

October 1, 2025

5  out of  5
rating by Angela Simms
"Austin was friendly and a joy to work with. Effective and efficient, had my policies up and active in no time at all, with no fuss!"
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Janna Lee

October 1, 2025

5  out of  5
rating by Janna Lee
"Thanks for the wonderful conversation regarding my life insurance. It was nice to have someone in this day and age to connect with something that is hard to understand at first. You made it really more simplified Brandon Lantz. Such a kind Soul. You definitely have me thinking on what to do next for my future. Have a great day Brandon and everyone at Rick Bailey's State Farm Insurance Company."
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Jake Kyle

September 25, 2025

5  out of  5
rating by Jake Kyle
"Austin was a great help. Thank you guys."
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April Bostic

September 25, 2025

5  out of  5
rating by April Bostic
"Chris was great! She took her time to help me with car and life insurance policy. She treated me with kindness and was very professionally. Thank you"
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Rudor Hove

September 17, 2025

5  out of  5
rating by Rudor Hove
"Spoke to Carlos, he was informative, responsive and professional. We ended up with a deal that saved me a few hundred bucks. I highly recommend."
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Marissa M

September 12, 2025

5  out of  5
rating by Marissa M
"Carlos is very helpful and friendly always willing to help explain things. Thank you"
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Natalie Casdorph

September 12, 2025

5  out of  5
rating by Natalie Casdorph
"Started with state farm, went with to others and ended with state farm! Thanks Carlos and Rick Bailey family for being there when my family needs you!💗"
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stephen nagy

August 8, 2025

5  out of  5
rating by stephen nagy
"My Insurance Agent Carlos is the greatest guy on earth, he is so caring and kind and humble when he speaks to me, he helps me get through my problems and in turn it helps with my anxiety! I just love him like a brother! I would recommend State Farm insurance to my friends and family and neighbors if they needed, and especially refer them to Carlos my Man!"
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Emily Ruschak

August 5, 2025

5  out of  5
rating by Emily Ruschak
"Spoke with Carlos Martinez and even though we did not end up with a deal, he was extremely responsive, kind, and understanding. He continued to follow-up and always made sure I had all the information necessary to make the best educated decision that was best for my situation and family. He will certainly be at the top of my list to contact again down the road should something change, but honestly he did have the best auto insurance deal it was only the homeowners causing us not to commit. For auto, highly recommend and Carlos is your guy! Thanks for everything, Carlos!"
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Sean Taylor

July 31, 2025

5  out of  5
rating by Sean Taylor
"Great agency. Helped me save some cash and did it with great custome service."
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JEANNIE EARP

July 28, 2025

5  out of  5
rating by JEANNIE EARP
"Spoke to Carlos Martinez this morning and ended up doing the deal. I talked to him for a hour or more I switched Insurance companies after years and it was almost half price and so easy to do. Carlos was wonderful to talk to explained everything He was friendly and had a great personality. Mr.Martinez was the only person out of 40 people who tried to call me, he took the time to leave me a voicemail and after speaking with him in person he got my business. I’m gonna love doing business with State Farm any of my friends, Please call Carlos if you want the chance to get a cheaper price or a company you can trust."
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Kaitlyn Wilson

July 25, 2025

5  out of  5
rating by Kaitlyn Wilson
"I had a great experience working with Austin! Super friendly, easy to talk to, and made the whole insurance process really simple. He answered all my questions and helped me get the coverage I needed without any stress. Definitely recommend if you’re looking for someone who actually cares and makes things easy!"
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Mona Azoury

July 2, 2025

5  out of  5
rating by Mona Azoury
"People are friendly and respectful to you too. I love 😍"
We responded:
"Thank you Mona, we appreciate your review!!"
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Brent Williams

June 18, 2025

5  out of  5
rating by Brent Williams
"I had Progressive auto insurance, but to bundle with my home insurance, the cost was just too high. I contacted Carlos Martinez at Rick Bailey’s office and IMMEDIATELY added him as my new insurance agent. He was very thorough, I’m talking 3 phone calls, 2.5 hours, making sure everything was correct on both sides. My auto insurance was cut by $186 monthly, ($1700) premium and home owner insurance at $1100. Fantastic work, guys! Thank you Carlos!"
We responded:
"That's great to hear Brent! Carlos does a great job in helping our customers get the most value for their insurance dollar!"
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John Duncan

May 31, 2025

5  out of  5
rating by John Duncan
"Zac is always a pleasure to work with, responds quick and significantly beats any competitor. I recommend this team to anyone looking for insurance, whether just starting out or just looking to switch."
We responded:
"Thanks John for the great review and recommendation! Zac prides himself on taking care of our customers!"
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Miranda Twigg

May 30, 2025

5  out of  5
rating by Miranda Twigg
"Zac is such a great help! He helped us bundle our home, life, and auto policies and was very informative during the whole process to allow us to explore all of our options. Greatly recommend!"
We responded:
"Thank you Miranda! Customers like you make it easy."
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Michelle Efaw

May 21, 2025

5  out of  5
rating by Michelle Efaw
"I have been dreading adding my 17 year old son onto our insurance. I can honestly say that the quotes I received from State Farm are definitely the lowest around. The gentleman I spoke with was so professional and attentive to my questions and concerns. I highly recommend State Farm for all your insurance needs!!!!"
We responded:
"We hear ya Michelle...adding a teen driver is a stressful time for most parents. Good thing is we are specialists in making this an easier time for everyone! Thank you for the kind review!"
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theresa workman

May 12, 2025

5  out of  5
rating by theresa workman
"We called State Farm Carlos was Awesome he helped me with my questions and did everything he could do to me and he was kind ,helpful and very nice"
We responded:
"Thank you Theresa! Glad that we could take care of your insurance needs!"
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Adrianna Floyd

May 9, 2025

5  out of  5
rating by Adrianna Floyd
"thank you connor for all you help today!!"
We responded:
"Thank you for the wonderful review. "
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Hunter Rhodes

May 9, 2025

5  out of  5
rating by Hunter Rhodes
"connor was very helpful getting my insurance policy started. thank you connor"
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john gump

May 9, 2025

5  out of  5
rating by john gump
"Connor did an amazing job helping with insurance"
We responded:
"Thank you John! I know Connor loves what he does!"